Tag: customer service
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15 Ways to Recognize Superior Customer Service
“The way your employees feel is the way your customers will feel,” writes author of Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care, Sybil F. Stershic. “And if your employees don’t feel valued, neither will your customers.” It’s simple. The better your employees feel about their work, the better your…
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5 Ways to Celebrate Customer Service Week
Your customer service representatives are the face of your company. They smooth out issues when mistakes occur. And, because every 2% increase in customer retention can be equal to 10% in cut costs, they can even save your company money. During Customer Service Week, let your customer service staff know how appreciated they are. Five…